Protection of consumer rights

Relations between consumers of goods, works, services and producers and sellers of goods, performers of works and services are regulated by the Law of Ukraine “On Protection of Consumer Rights”.

This law provides, in particular, the following consumer rights.

In the event that defects are revealed during the established warranty period, the consumer has the right to demand a proportional reduction in the price; gratuitous elimination of defects in the goods within a reasonable time or reimbursement of expenses for the elimination of defects in the goods.

If, during the established warranty period, significant deficiencies have arisen due to the fault of the manufacturer of the goods (seller, contractor), or the falsification of the goods, confirmed, if necessary, by the conclusion of an examination, the consumer, in the manner and within the terms established by law and on the basis of rules binding on the parties, or of the contract, has the right, at his choice, to demand from the seller or the manufacturer: termination of the contract and the return of the money paid for the goods or replacement of the goods for the same goods or for a similar one from among the seller (manufacturer) goods.

The consumer has the right to present one of the requirements specified above, and in case of non-fulfillment, declare another.

For each day of delay in fulfilling the requirement to provide goods of a similar brand and for each day of delay in eliminating deficiencies in excess of the established period (fourteen days), the consumer is paid a penalty, respectively, in the amount of one percent of the value of the goods.

In addition, the consumer has the right to exchange a non-food product of good quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used by him for its intended purpose within fourteen days excluding the day of purchase.

The exchange of a good quality product is made if it has not been used and if its presentation, consumer properties, seals, labels, as well as a payment document issued to the consumer along with the sold product are preserved.

If at the time of exchange of a similar product is not available for sale, the consumer has the right to either purchase any other goods from the available range with a corresponding recalculation of the cost, or terminate the contract and receive money back in the amount of the value of the returned product, or exchange the product for a similar one at the first receipt the corresponding product on sale.

In case of revealing defects in the work performed (provided service), the consumer has the right, at his choice, to demand the free elimination of the deficiencies within a reasonable time; a corresponding reduction in the price of the work performed (service rendered); making another thing free of charge from the same material and of the same quality or re-performing work; reimbursement of losses caused to him with the elimination of defects in the work performed (service rendered) on his own or with the involvement of a third party.

If there are significant shortcomings in the work (service), the consumer has the right to demand termination of the contract and compensation for losses.

In order to protect the rights of consumers, local governments create structural subdivisions for the protection of consumer rights under their executive bodies.

Also, the protection of consumer rights provided for by law is carried out by the court. When satisfying the requirements of the consumer, the court simultaneously decides the issue of compensation for moral damage.